Module:
Integrations → Social AI → Connected Social Accounts
What's Broken:
User is unable to disconnect selected Facebook Pages and Instagram Profiles.
Clicking individual “Disconnect” buttons does nothing
Clicking master disconnect (Facebook / Instagram) also does nothing
No UI response, error message, or state change observed
Error Details:
Platform: Facebook
Error: Token invalid – session invalidated (password change or security reset)
Steps to Reproduce:
Go to the above account and business
Navigate to Integrations → Social AI
Observe Facebook shows “Reconnection Required”
Attempt to:
Disconnect individual Instagram profiles
Disconnect individual Facebook pages
Use master disconnect for Facebook / Instagram
Expected Behavior:
Selected accounts should disconnect successfully
UI should reflect updated connection state
If token is invalid, system should still allow disconnection or show actionable error
Observed Behavior:
No action triggered on click
No success / error feedback shown
Accounts remain connected
Impact:
User cannot remove unwanted social accounts
Blocks reconfiguration and reconnection flow
High friction due to invalid token state with no resolution path
Notes:
Likely related to expired/invalid Facebook token handling
UI should allow force disconnect even when token is invalid
Missing error handling / API response feedback suspected
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Completed
Report a Bug
About 2 months ago

Stan Huskey
Get notified by email when there are changes.
Completed
Report a Bug
About 2 months ago

Stan Huskey
Get notified by email when there are changes.