Unable to Disconnect Multiple Facebook & Instagram Accounts (Buttons Unresponsive)

Module:
Integrations → Social AI → Connected Social Accounts

What's Broken:
User is unable to disconnect selected Facebook Pages and Instagram Profiles.

  • Clicking individual “Disconnect” buttons does nothing

  • Clicking master disconnect (Facebook / Instagram) also does nothing

  • No UI response, error message, or state change observed

Error Details:

  • Platform: Facebook

  • Error: Token invalid – session invalidated (password change or security reset)

Steps to Reproduce:

  1. Go to the above account and business

  2. Navigate to Integrations → Social AI

  3. Observe Facebook shows “Reconnection Required”

  4. Attempt to:

  • Disconnect individual Instagram profiles

  • Disconnect individual Facebook pages

  • Use master disconnect for Facebook / Instagram

Expected Behavior:

  • Selected accounts should disconnect successfully

  • UI should reflect updated connection state

  • If token is invalid, system should still allow disconnection or show actionable error

Observed Behavior:

  • No action triggered on click

  • No success / error feedback shown

  • Accounts remain connected

Impact:

  • User cannot remove unwanted social accounts

  • Blocks reconfiguration and reconnection flow

  • High friction due to invalid token state with no resolution path

Notes:

  • Likely related to expired/invalid Facebook token handling

  • UI should allow force disconnect even when token is invalid

  • Missing error handling / API response feedback suspected

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Status

Completed

Board
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Report a Bug

Date

About 2 months ago

Author

Stan Huskey

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